To Tatou Vai Customer Agreement
To Tatou Vai (TTV) is the principal provider of water services to the people of Rarotonga. For TTV, customers are at the heart of what we do and providing excellent service is an important part of our commitment to providing safe, reliable and efficient water services to you. This Customer Agreement sets out the terms under which we provide water services to you, your obligation to pay for these services, and other rights and obligations including your rights in any dispute with us.
To Tatou Vai Customer Agreement
To Tatou Vai Connection Code for Water Connections
This Connection Code for new water connections is herein referred to as the “Code”. It has been prepared to assist To Tatou Vai (TTV) in ensuring that installations involving its water network and reticulation align with good practice and comply with standard installations adopted by similar jurisdictions regionally and internationally. Whilst it adopts the principles contained in the Australia and New Zealand standards, and to a large degree the standard within it, this code incorporates the local context including the land tenure system and practices by similar utilities in the Cook Islands.
Publications
Annual Accounts
To ensure the accuracy and reliability of our financial statements, To Tatou Vai enlists the services of Klynveld Peat Marwick Goerdeler ("KPMG") for independent auditing. KPMG conducts a thorough examination to verify that our financial records present a fair and accurate depiction of our operations. Our financial year runs from July 1 to June 30, and the audit by KPMG plays a crucial role in upholding the transparency and integrity of our financial reporting process.